Refund policy
Return & Cancellation Policy
1. Standard Returns (Within 30 Days)
Piedmont Technical Sales accepts returns or exchanges within 30 days of the purchase date for items that are in new, unused, and resalable condition. This includes original packaging, documentation, and all components. A 20% restocking fee applies to standard website orders. Restocking fees for other order types may vary and will be confirmed at the time of return approval.
Custom-built or special-order items are not eligible for return or cancellation.
2. Returns After 30 Days
Returns requested after 30 days may be accepted at our discretion and are typically subject to a minimum 35% restocking fee. Some items may no longer be eligible for return. For non-standard or special items, return acceptance and fees are based on the manufacturer’s policies.
3. How to Request a Return
All returns require prior authorization. Please call (704) 519-4661 to request a Return Authorization Number (RAN) before sending any items back.
- Returns without an authorized RAN number will be refused.
- Customers are responsible for return shipping costs.
4. Cancellations
Orders may be canceled before processing or shipment without penalty. Once processed or shipped, cancellations may incur fees up to 50%. Custom or special-order items are not returnable., depending on manufacturer policy.
5. Non-Standard or Custom Products
Items classified as custom, special-order, built-to-spec, or not typically stocked are non-cancelable and non-returnable in accordance with manufacturer terms.
6. Inspection and Condition
Returned items must be in unused, like-new condition with all original components and packaging intact. Our warehouse team inspects all returns and reserves the right to deny credit or apply additional restocking fees if items are damaged or incomplete.
7. Shipping Responsibilities
Customers are responsible for return shipping charges. Products sent back without authorization will be refused or returned at the sender’s expense.
8. Manufacturer Warranty
Invertek Drives products are covered for 2.5 years from the date of invoice, up to a maximum of 3 years from the date of manufacture (products manufactured on or after 1 June 2022). Warranty service is administered through Piedmont Technical Sales as the authorized distributor. Full terms, exclusions, and the claim process are on our Warranty page.
Because a warranty claim can involve a product that has been in service, the unused-condition and original-packaging requirements that apply to standard returns do not apply to warranty claims. However, a Return Authorization Number (RAN) must be issued before any product is sent back. Products that have been modified, or damaged through misuse, improper installation, or unauthorized repair, are not eligible for warranty coverage.
9. Return Timeline & Damage Claims
Inspect deliveries promptly. Report any shipping damage or discrepancies within 3 business days. Warranty claims should be initiated within 15 days of identifying an issue.
Quick Reference Table
| Timeframe | Return Eligibility | Restocking Fee | Notes |
|---|---|---|---|
| ≤ 30 Days | Yes, if unused & unopened | ~20% | Custom items excluded |
| > 30 Days | Case-by-case basis | ≥ 35% | Subject to manufacturer policy |
| Custom Products | Not Returnable | N/A | Non-cancelable, non-returnable |
| Cancellations | Allowed pre-processing | None or up to 50% | Depends on status & product type |
For any return or cancellation inquiries, please contact us directly at (704) 519-4661.